Terms and Conditions

Cancellation Fees

Course fees are non-refundable once the course has begun. Cancellations made less than 7 days before the course start date will not be refunded.

We reserve the right to cancel our course before the specified date if there is insufficient demand. In this case, we will provide alternative courses, or applicants will receive a full refund.

Conditions

All course places will be confirmed when either the deposit or full fees have been received. Payment of the deposit fee is regarded as acceptance of the booking terms & conditions and is non-refundable. We are not able to make any reduction on course fees if the student cannot attend the full course.

Amendment Charges

Once a course has been commenced, amendments will be allowed at the discretion of Mandarin Go and will be liable to an administration charge of up to £20.

Missed Lessons

If you have to discontinue your classes for personal reasons after they begin, we cannot offer you a refund as we have already booked your time in with our teachers. If you would like to change classes, we will try our best to place you in the correct level but this will be subject to a £20 administration fee.

If you miss a lesson for whatever reason we will try our best to arrange a catch up lesson by placing you in another class of the same level. However, these will only be available at the time when these classes take place and we cannot guarantee the content will be exactly the same as it would have been in the lesson you missed.

We only offer one chance per term for arranging your catch up lesson in another class. From the second catch up lesson and onwards, we will charge a £10 administration fee.

Cancellation

If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

Cancel 7 days or more before the course begins = 50% of the course fees will be refunded.

Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees.

Injury/Loss

We do not accept responsibility for personal injury or for loss or damage to personal property unless it is due to the negligence of Mandarin Go or its employees. Any valuables should be left at home. We do not accept responsibility for events outside the control of the company such as strikes, bad weather, war, transportation delays, sickness or quarantine.

For private tuition

Lessons are booked minimal 10 hours , we can arrange your first lesson as a paid trial lesson.
Before your first lesson starts, we require tuition payment completion at least 7 days in advance.
Course fees are non-refundable once the course has begun. Cancellations made less than 7 days before the course start date will not be refunded.
If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

- Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

- Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

If your group would like to reschedule the lesson, all the members need to be confirmed and inform your course teacher 48 hours in advance (24 hours for online courses)., If notification is not given 48 hours (24 hours for online courses) in advance that class will still be charged against the balance.
All lessons booking and cancellations are arranged through Mandarin Go, any lesson cancellation notification should be given at least 48 hours in advance (24 hours for online courses). Please inform Mandarin Go by email, phone call. If notification is not given 48 hours in advance (24 hours for online courses) that class will still be charged against the balance.
Each lesson may only be rescheduled once. After this, we will be unable to change our teacher’s schedule.
For every 10 hours of courses booked, you may reschedule your lesson once (i.e. If you book 20 hours you may reschedule twice; 30 hours and you may reschedule 3 times and so on). You will still have to finish your course by the due date. This is so we can ensure we do not disrupt our lesson schedules and cause problems for our teachers.
Once you have booked your session, we require a 48 hours (24 hours for online courses) notice or the session will be deducted, we will offer you (booking hours X 20%) time to complete your whole booking hours. For example, your plan is 1 hours per lesson / 10 lessons in total / once a week lesson. (10 hours X20% = 2 hours), so it means we will give you 12 weeks to complete your 10 lessons.
If you would like to continue to the next term we will try our best to arrange a convenient time. If you would like to take a break and start next term on a specific date , all students need to pay a 1/3 course fee deposit so we can reserve our teachers' time.
In order to protect your right, all the tuition payment must via Mandarin Go bank transfer. Our instructors or staff do not accept any cash payments.

For online classes

Once you have booked your session, we require a 24-hour cancellation notice or the session will be deducted.
Before your first lesson starts, we require tuition payment completion at least 7 days in advance.
The trial lesson must be booked within 2 weeks of the purchase date.
Once the lesson has been booked, we require a 24-hour cancellation notice, we will offer you (booking hours X 20%) time to complete your whole booking hours. For example, your plan is 1 hours per lesson / 10 lessons in total / once a week lesson. (10 hours X20% = 2 hours), so it means we will give you 12 weeks to complete your 10 lessons.
You can choose your learning plan either 1 hour/ 1.5 hours / 2 hours per session.
Course fees are non-refundable once the course has begun. If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

- Cancel 7 days or more before the course begins = 50% of the course fees will be refunded

- Cancel 4 days or fewer before the course begins, or once the course has started = no refund of fees

All lessons booking and cancellations are arranged through Mandarin Go, Any lesson reschedules or cancellation notification should be given at least 24 hours in advance. Please inform Mandarin Go or your Course teacher by email, phone call or text. If notification is not given 24 hours in advance that class will still be charged against the balance.
Each lesson may only be rescheduled once. After this, we will be unable to change our teacher’s schedule.
For every 10 hours of courses booked, you may reschedule your lesson once (i.e. If you book 20 hours you may reschedule twice; 30 hours and you may reschedule 3 times and so on). You will still have to finish your course by the due date. This is so we can ensure we do not disrupt our lesson schedules and cause problems for our teachers.

課程請假相關規定：

確認開班且日期確定後，不予更換日期與時間，如有特殊原因，請另行通知相關行政人員，將視情況收取行政費用。
課程開始後恕不接受退費，若欲取消課程請於第一堂課開課七日前告知。
課程開始前七日決定退出，可以退50%學費，若需申請退費，將會扣除行政及平台手續費。
若無法出席，需請於 24 小時前告知行政人員，可以申請錄影補課。若未依規定於 24 小時前提出，該堂課將視為缺課，且不另退該堂課學費。
一對一課程教師會於指定時間上線等候，如需請假，請提前告知，若未提前請假，課程開始遲到10分鐘則進行扣課。